The Tramlink Shop has several purposes. Firstly, it promotes the system with leaflets and information on local transport.

A full range of tickets are available from the ticket machine and they are an LT PASS agent meaning they can sell bus passes and period travelcards or other passes too.

The shop also deals with complaints, ticket problems such as incorrect change or tickets issued by machines and Penalty Fares. Penalty Fares can be paid in person or by phone with a Credit Card.