Travel By Train with Confidence

As more people return to using rail to travel to work, shops, restaurants and for leisure, Southern, Thameslink and the wider rail industry are working hard to welcome people back and provide assurance that they can travel by train with confidence.

To aid social distancing, we have created as much space on board as possible by running nearly 3,000 daily train services across the Govia Thameslink network.  On top of that, our online journey planners and live alerts now highlight busy trains (search for “Southern how busy is my train”).  At East and West Croydon stations and on our trains, we have:

  • Installed new markings and directions to help customer flow
  • Installed 100 hand sanitisers at East Croydon alone, and we are making sure train and station soap supplies are always topped up
  • Ensured there is enough space between ticket machines
  • Continued to clean and sanitise touchpoints such as screens, buttons and handrails throughout the day.

The vast majority of our passengers are following advice to check before they travel, wear face coverings, use contactless or online payment and travel outside the busiest periods.

While passenger numbers in the early mornings and evenings remain much smaller, passenger numbers are steadily growing in East and West Croydon and passenger demand is now better spread across the day. 

However, evidence from our passenger panels shows us that, for some people who haven’t travelled by train since lockdown, the prospect of returning to the railway is daunting. As Matt Simms wrote on Thursday, we need to provide additional assurance to this group.

We also recognise the vital role that rail plays in supporting local businesses and helping the economy to recover in Croydon. That is why the rail industry has launched the #RailToRecovery campaign to remind people that train travel is not only a viable, safe and indeed green option for travelling but that taking the train will help local high streets, businesses and communities recover.

With the continued support of Croydon BID members, we hope we can reassure many more people that they can travel by train with confidence and that this in turn will help Croydon’s businesses and communities to grow.

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