We take your privacy very seriously. We therefore urge you to read this policy very carefully because it contains important information about us and:

• The personal information we collect about you, our users
• What we do with your information, and
• Who your information may be shared with

1.0  Who we are

Croydon Town Centre BID Limited (‘we’ or ‘us) are a ‘data controller’ for the purposes of the Data Protection Act 2018 and as per the General Data Protection Regulations which came in to force in May 2018. We are therefore responsible for, and control the processing of, your personal information).

2.0  Information we collect

Croydon Business Improvement District Limited collects personal information from those that have expressed a legitimate interest in our services, projects, initiatives, events, and general operations.

2.1  Croydon Business Improvement District Limited will collect and store the following personal information:

Full name and contact details
Examples of the personal data we collect that identifies you as an individual may include, but not exclusive:

•  job title
• postal address
• telephone numbers
• email addresses
• date of birth and
• notes relating to our business membership

Data may also be gathered by Croydon Business Improvement District Limited from publicly available sources such as corporate websites, corporate social media, related business platforms, e-newsletter respondents, and all other forms of publicly available data.

2.2  Personal information you provide about third parties 

If you provide us with personal information relating to another person, you confirm that the other person has appointed you to act on their behalf and agreed that you:

• Shall consent on their behalf to the processing of their personal data;
• Shall receive any data protection notices on their behalf; and
• Shall consent on their behalf to the transfer of their personal data abroad.

3.0 Monitoring and recording communications

We may monitor communications such as emails and telephone calls for the following purposes:

• In-house marketing

4.0  Cookies and similar technologies 

A cookie is a small text file which is placed onto your computer or electronic device when you access our website. Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them. We use these cookies and/or similar technologies on this website.

We may use cookies to monitor and/or collect the following information:

• Dwell time on our website and dwell time on each page

This information helps us to build a profile of our users. Some of this information may be aggregated or statistical, which means that we will not be able to identify you individually.

You can set your browser not to accept cookies and the websites below tell you how to remove cookies from your browser. However, some of our website features may not function as a result.

For further information on our use of cookies, please see our website Cookies Policy below.

For further information on cookies generally visit www.aboutcookies.org or  www.allaboutcookies.org

5.0  How we use the information we collect 

We collect information about our users for the following purposes:

• Marketing analysis

6.0  Who your information may be shared with 

We may share your information with:

• law enforcement agencies in connection with any investigation to help prevent unlawful activity

Your personal data will never be sold to a third party.

7.0  Marketing

We would like to send you information about products, services, offers, competitions, and our business which may be of interest to you. Such information could be sent by post, email, telephone, text message or automated call.

We will ask whether you would like us to send you marketing messages on the first occasion that you provide any relevant contact information (i.e. signing up to a newsletter, entering a competition etc).

If you do opt in to receive such marketing from us, you can opt out at any time (see ‘What rights do you have?’ below for further information).

If you have any queries about how to opt out, or if you are receiving messages, you do not want, you can contact us using the details provided below.

8.0  External website links

Croydon Business Improvement District Limited website may contain links to other sites. When you choose to visit those sites, we cannot assume responsibility for any other site’s content of information handling practices. We encourage you to review each site’s privacy policy.

9.0  Keeping your information secure

We will use technological and organisation measures to keep your information secure.

However, while we will use all reasonable efforts to secure your personal data, in using the site you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the internet.

If you have any concerns about your information, please contact us using the details below.

10.0  What rights do you have? 

10.1  Right to request a copy of your information

You can request a copy of your information which we hold (known as a subject access request).

• If you would like a copy of your information, please:   some or it, please:
• email, call or write to us (using the contact details below)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information you want a copy of

10.2  Right to correct any mistakes in your information

You can request your information be corrected. If you would like us to do this, please:

• email, call or write to us (using the contact details below)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know the information you want corrected and what it should be replaced with

10.3  Right to ask us to stop contacting you with direct marketing

You can ask us to stop contacting you for direct marketing purposes. If you would like to do this, please:

• email, call or write to us (using the contact details below)
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
• let us know what method of contact you would like us to stop contacting you on
• Please note that on all direct marketing methods, recipients have the option to ‘unsubscribe’ from any direct marketing using the links provided.

11.0  Contacting us 

If you have any questions about Croydon Business Improvement District Limited’s privacy policy or the information we hold about you, please contact:

• Email: hello@croydonbid.com
• Post: Grosvenor House, 9th Floor, 125 High Street, Croydon, CR0 9XP
• Telephone: 020 8603 0050

12.0  Changes to our Privacy Policy 

We may change our Privacy Policy. You should check this policy occasionally to ensure you are aware of the most recent version that will apply each time you access this website.